12baj Privacy Policy – Our Commitment to Protecting Your Data

1 Roles & Definitions

12baj (https://12baj.net) is one of Bangladesh's most trusted online gaming and betting platforms. We take our members' privacy seriously and are committed to keeping their personal information safe. This Privacy Policy explains how 12baj collects, uses, stores, and protects your data.

As used in this policy, "personal information" refers to any data that can directly or indirectly identify you — such as your name, email address, phone number, physical address, national ID number, or payment details. "Processing" refers to any operation involving your data, including collection, storage, modification, use, sharing, or deletion.

12baj's Privacy Policy is built in accordance with international data protection standards. We continuously improve our security measures so you can enjoy your gaming experience without worry.

2 What information is collected

12baj collects two types of information — data you provide directly, and data generated automatically while you use the platform.

Information You Provide Directly:

• Registration information: Full name, date of birth, email address, phone number, and password.
• Verification Information (KYC): A copy of your national ID or passport and a selfie — required prior to withdrawal.
• Payment information: Mobile banking number (bKash, Nagad, Rocket), bank account details.
• Contact Information: Messages and complaints sent to customer support.

Automatically Collected Information:

• Device information: IP address, browser type, operating system, and device ID.
• Usage Data: Pages you visited, time spent on the platform, and games you played.
• Transaction Logs: Deposit and withdrawal history, and game results.
• Cookies & tracking: Session cookies, preference cookies, and analytics cookies.

3 How information is used

12baj uses the information we collect for the following purposes:

• Account Management: To create, manage, and verify your account.
• Service Delivery: For gaming services, deposit and withdrawal processing, and customer support.
• Security confirmation: To prevent fraud, money laundering, and other illegal activities.
• Legal Obligation: Meeting legal obligations from authorities and regulatory reporting requirements.
• Service Improvement: To improve platform performance and enhance the user experience.
• Contact: To send important updates, security alerts, and account-related notifications.
• Personalized Experience: To provide game recommendations and promotional offers tailored to your preferences.

We never sell your data to advertisers or third parties for marketing purposes. Under 12baj's Privacy Policy, data use is always minimal and purpose-driven.

4 Data retention & protection

12baj stores your data in secure data centers. Our security infrastructure includes:

• SSL/TLS Encryption: Every connection is encrypted, so no one can intercept your data in transit.
• Firewall protection: Advanced firewall systems are in place to block unauthorized access.
• Access Controls: Only authorized personnel can access your data, and every access is logged.
• Regular backups: Regular backups are performed to minimize the risk of data loss.
• Two-factor authentication (2FA): 2FA is available to add an extra layer of security to your account.

Your data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years due to legal obligations. Once that period ends, your data is securely deleted.

5 Sharing information with third parties

12baj does not generally share your personal information with third parties. However, in certain circumstances, limited data sharing may be necessary:

All third-party service providers are required to comply with 12baj's strict privacy policy. They may only use your information for its designated purpose — any other use is strictly prohibited.

6 Cookies Policy

The 12baj website and app use cookies. Cookies are small text files stored in your browser that help enhance your experience on the platform.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — the platform cannot function without these.
• Functional cookies: To remember your language preference, theme settings, and other personal preferences.
• Analytics cookies: Used to understand how many users are viewing a page — no personal information is collected.
• Security cookies: To detect suspicious activity and prevent unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to not function properly.

7 Your Rights

Under 12baj's Privacy Policy, you have the following rights:

• Right to access your information: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information under certain circumstances (unless a legal obligation requires otherwise).
• Right to restrict processing: The right to request that we restrict the use of your information for specific purposes.
• Right to Opt Out: The right to opt out of promotional messages and newsletters.
• Right to Lodge a Complaint: The right to raise a complaint about how we use your data.

To exercise any of the rights listed above, contact us at [email protected]. We typically respond within 7 business days.

8 Children's Privacy

12baj is an adults-only gaming platform. You must be at least 18 years old to use our services. We do not knowingly collect personal information from anyone under the age of 18.

Your date of birth is verified at registration and confirmed through the KYC process. If a minor's information is collected by mistake, we will immediately close that account and delete the data upon becoming aware of it.

9 Privacy Policy updates

12baj reserves the right to update this Privacy Policy as needed. When significant changes are made, we will:

• We will send a notification to your registered email address.
• A pop-up notification will be shown when you log in to the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes are made will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

Minor changes such as spelling corrections or clearer wording may be made without a separate notification.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to help resolve your issue.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform — available 7 days a week, 24 hours a day.
• For general inquiries: Our FAQ Page View.

We typically respond to all privacy-related inquiries within 7 business days. For urgent matters, please use Live Chat directly.